Patient Scheduling
- Book and confirm across all providers
- Manage waitlists, reschedules, and cancellations
- Reduce no-shows with timely reminders
- Coordinate referrals and follow-up visits
Hire a Virtual Assistant for
AthenaOne
The platform handles the claims intelligence. Your VA handles everything the platform cannot.
★★★★★5 Trustpilot
What Still Needs a Human Behind AthenaOne
Prior Auth and Insurance
- Run real-time eligibility checks before every visit
- Submit and track prior authorization requests
- Chase denials and coordinate appeal letters
- Update payer details and coverage in AthenaOne
Revenue Cycle Follow-ups
- Monitor what AthenaOne flags and act on it
- Chase unpaid AR and underpayments before they age
- Handle patient billing queries and statements
- Reconcile payment postings
Patient and Lab Coordination
- Answer inbound calls and route appropriately
- Handle portal messages and appointment queries
- Coordinate lab result notifications and follow-ups
- Flag and action outstanding care gaps
Your AthenaOne data never leaves your systems
NDAs are signed
Every VA is HIPAA-compliant
Your VA has a limited and secure access
Access revoked instantly if you ever need it
AthenaOne Is Only as Good as the Person Working It Daily
RCM-Aware
AthenaOne's billing engine surfaces underpayments, denial patterns, and claim flags automatically. Your VA knows what to do with that data.
1 in 1,000 Make It Through
285,000 applications last year. 257 hired. Six stages, including aptitude, spoken English, empathy scenarios, personality fit, and a final leadership interview.
Pre-trained VAs Only
Eight weeks of healthcare training before placement: HIPAA, prior auth workflows, RCM basics, and EHR tools including AthenaOne. They are not learning the basics on your time.
No Turnover Headache
One Escalation Path Dedicated VA plus one Wishup point of contact. When something needs to move fast, one call does it.
The SPOC
Dedicated VA plus one Wishup point of contact. When something needs to move fast, one call does it.
Wrong Fit? We Fix It. Free
You interview before anyone starts. If the fit breaks after, free replacement. No paperwork, no conditions.
This Is What Getting Time Back Looks Like
Trusted by Practices Across the US
My VA also helped me with managing my calendar, invoices, HR and is now an integral part of our business.
Jason Ellinger
Co-founder - Beard & Bowler Productions
I appreciate the value a Wishup VA can bring to a business. The VAs of Wishup are very understanding and well trained in multiple skillsets, making them indispensable.
Niels Van De Bergh
Growth Consultant - Growth-Mechanics
Working with Wishup has given our small and rapidly growing business the ability to move faster while simultaneously freeing up many hours a week.
Jason Gorman
Founder and Managing Partner - Jackrabbit LX
I couldn't be more thrilled with my Wishup VA. It took me a few weeks to get the time to organize the work to assign initially, but it's been the best business decision for me this year.
Andrew McDermott
Founder - Convia Media
Using Wishup for VAs has been a really great business decision for SendX and would strongly recommend them.
Mayank Agarwal
Co-Founder - SendX Inc.
Professional, trustworthy, and competent is how I would describe Virtual Assistants at Wishup.
Pranay Gupta
Co-Founder - 91Springboards
Questions Practices Ask Before Hiring
AthenaOne automates claim submission and flags problems automatically. It does not make the calls, write the appeal letters, coordinate the prior auths, or answer your patients' billing questions. That is where your VA comes in.
Yes. AthenaOne surfaces authorization rules at the point of scheduling. Your VA submits the requests, tracks them, follows up on denials, and coordinates the supporting documentation for appeals.
Yes, before any patient data is touched. Required under HIPAA. No exceptions.
When AthenaOne flags an underpayment against the CMS fee schedule, your VA identifies which claims need follow-up, contacts the payer, and tracks resolution until it is closed.
Yes. AthenaOne integrates with labs and surfaces results and care gaps in the workflow. Your VA coordinates patient notifications, flags gaps that need clinical action, and tracks outstanding items.
They are trained on EHR and practice management workflows before placement. AthenaOne-specific navigation is typically picked up within the first week. The underlying workflows are consistent across platforms.
Yes, matched to your time zone and front-desk schedule.
Anything clinical: diagnoses, treatment decisions, e-prescribing, interpreting results, or anything requiring a medical license.