Let our virtual assistants streamline non-clinical tasks across your practice
Our virtual assistants help reduce no-shows by sending timely reminders for eye exams, follow-ups, and special testing. From initial visits to lens pickups or vision therapy sessions, we manage reminders via call, text, or email—keeping your patients informed, engaged, and on time.
Bookkeeping services for optometrists, ophthalmologists, & all eye care professionals. From payroll and tax filings to KPI tracking, P&L prep, and cash flow forecasts, our virtual assistants handle your clinic’s numbers with precision, ensuring compliance, clarity, and control without the need for in-house staff.
Give your patients real-time support with trained virtual receptionists. From managing calls and rescheduling to handling intake and insurance queries, our VAs ensure your front desk runs smoothly and professionally every day. Outsource and save 40 hours/week.
Deliver exceptional care with virtual coordinators trained in eye care. From booking appointments to patient education, insurance, and referrals, our VAs support each step of the journey with precision and warmth, ensuring no patient feels lost in the process.
Protect patient data and streamline your billing with HIPAA-compliant virtual assistants trained in optometry billing workflows. From eligibility checks and pre-authorizations to coding, charge entry, denial management, and AR follow-ups, our VAs handle end-to-end billing without disrupting your front office.
Free up your front desk with virtual assistants who handle everyday administrative work—securely and efficiently. From managing emails, intake forms, recalls, and inventory to updating EHRs and processing documents, our HIPAA-compliant VAs support smooth day-to-day operations in any eye care clinic.
Improve charting efficiency with virtual scribes trained in real-time documentation, EHR updates, and diagnostic coding. Our VAs are proficient in over 20 optometry EHRs. They record patient encounters, assist with admin tasks, and ensure billing accuracy—so you focus on delivering care.
Our trained virtual assistants help you manage patient flow, documentation, and logistics around your virtual consultations so that you can focus on care. From coordinating video visits and intake forms to EHR updates, follow-ups, and tech support, they ensure every tele-optometry session runs smoothly.
Streamline your documentation with HIPAA-compliant VAs trained in optometry-focused transcription. Our assistants transcribe patient encounters, exam notes, and treatment plans into your EHR using tools like Nuance, SmartMD, Eyefinity, etc., ensuring accuracy, speed, and complete data security.
Trusted by optometrists, ophthalmologists & opticians across the U.S.
Every Wishup assistant is trained in HIPAA standards and uses encrypted, secure systems to manage sensitive patient data.
Our VAs are comfortable working inside your optometry systems — whether it’s RevolutionEHR, Crystal PM, or Compulink.
We don’t hire gig workers. Our VAs are triple-vetted, U.S. timezone-aligned professionals, trained to assist optometrists, ophthalmologists, and opticians with high-volume admin tasks.
Prep charts, gather patient history, and complete pre-screening.
Coordinate procedure scheduling, track pre-op requirements, and manage post-op follow-ups.
Handle refills, pharmacy coordination, and contact lens orders.
Track stock levels, identify reorder points, and coordinate with vendors for timely deliveries
Increase your efficiency and productivity with our tool-trained medical virtual assistants
Manage physician networking and referral outreach
Handle client scheduling, notes and insurance billing
Run two-way SMS and automated client follow-ups
Fill cancellations from your waitlist the same day
Track quality measures and value-based care reporting
Track invoices, expenses and tax filings
Keep therapy notes, billing and scheduling compliant
Route patient calls without adding front-desk staff
Manage patient records and payer workflows end to end
Collect intake and consent forms without paper
Track therapy documentation and payer compliance
Chase patient balances and send billing reminders
It’s not the eye exams or consultations that drain your day. It’s the in-between
Chasing down insurance authorizations
Managing no-shows and reschedules
Confirming vision plan coverage before appointments
It takes only 60 minutes to get started with your new remote employee with Wishup
Feedback that made our team blush (a little)
We have found the Wishup VAs to be a key part of our team at Springboard Pediatric Therapy. Utilizing a remote admin workforce has saved us money by making sure all our physical spaces are used for billable services and created an environment that has all the right, positive and happy therapy vibes.
The primary reason I decided to bring on a Virtual Assistant was to free up my time, allowing me to focus on growing the business instead of getting bogged down by routine tasks. My VA has made that possible. I'm truly happy with my decision to work with Wishup.
I never considered hiring a virtual assistant for my business but Wishup was different, my virtual assistant exceeded expectations! It is more affordable than I thought and the help she provides on a daily basis is incredible!
Beyond the administrative expertise, my VA also excels in outreach and communications. Her proactive follow-ups have strengthened our relationships with stakeholders, building trust and transparency across the board.
Throughout the day, I just drop WhatsApp voice notes like, 'Hey, please send an email to so-and-so…' and it's done. That mental load is off my head and into a system I trust. At the end of the day, I have 20 drafted emails ready to review, 90% perfect.
Professional, trustworthy, and competent is how I would describe Virtual Assistants at Wishup. In just a few months, they've really impressed me with their services and made my life much easier.
I appreciate the value a Wishup VA can bring to a business. The VAs of Wishup are very understanding and well trained in multiple skillsets, making them indispensable.
These knowledge workers are so smart, educated, and articulate and also seek clarification to understand me as an individual and what I'm looking for. They are also very talented as critical thinkers.
I couldn't be more thrilled with my Wishup VA. It took me a few weeks to get the time to organize the work to assign initially, but it's been the best business decision for me this year.
Working with Wishup has given our small and rapidly growing business the ability to move faster while simultaneously freeing up many hours a week. As a result, we can now focus on our strategy. The Wishup team will be a significant contributing factor to our future success.
Good people are hard to find. Finding and keeping a really good admin was a challenge for us. Wishup provided an experienced admin and even trained them on topics and software specific to our business.
You can onboard a VA within 60 minutes and start assigning work immediately.
We prioritize data security in healthcare, ensuring full HIPAA compliance and strict patient confidentiality at every step. All our virtual assistants sign a comprehensive Non-Disclosure Agreement (NDA) upon joining, reinforcing our commitment to secure, compliant, and ethical handling of sensitive medical data.
Yes, we offer custom hiring options, including part-time optometry virtual assistant (20 hours/week at $1299) and full-time HVA (40 hours/week at $1999).
Absolutely. Our services are designed for seamless scalability to match the growth of your operations. You can scale up or down easily whenever you need.
Anyone running an optometry practice, big or small, is eligible to get a virtual assistant. A VA would be a valuable addition to their team, helping them perform routine tasks and reducing their workload.
An optometry VA supports your clinic with front desk operations like scheduling, reminders, and patient communication, manages billing and insurance claims, coordinates patient care and follow-ups, handles EMR updates, data entry, and reporting, and assists with back-office admin tasks.
Hiring a full-time, in-house assistant with healthcare experience could set you back six figures annually, starting from $100,000. And that's before you include onboarding, benefits, and management time. But with a Wishup Virtual Assistant, you get a healthcare virtual assistant starting from just $9.99/hour who knows their way around patient records, insurance workflows, and daily clinic coordination. Also, there are two monthly plans - $999/month for 4 hours of daily support and $1799/month for 8 hours of daily support - for eye care practices looking to scale.
VAs are already trained in optometric workflows like: 1. Verifying vision and medical insurance. 2. Coordinating eyewear orders and lab follow-ups. 3. Managing pre- and post-op calls for LASIK or cataract procedures. 4. Handling referral communication and appointment scheduling. 5. HIPAA-familiar. At Wishup, we also offer specialty-trained virtual assistants for dentists, ophthalmology, psychiatry, pain management, urgent care, and more.
Yes, a Wishup healthcare virtual assistant can help you manage billing and supply orders in your eye care clinic without needing additional staff. Plans start at just $1299 per month.
Yes, the medical virtual assistants are skilled in Salesforce Health Cloud, OptoSoft, Optical CRM, Odoo Eye Clinic Management, and 120+ other crm software automations.
1. Attention to Detail: Whether it's verifying patient insurance details or making sure the right follow-up is booked post-eye exam, your VA needs to spot discrepancies before they affect care. One wrong digit in a CPT code? That's a denied claim. 2. Clear, Friendly Patient Communication: From explaining dilation instructions to helping someone understand their vision plan benefits, your virtual assistant should speak like part of your clinic (empathetic, informed, and easy to talk to). 3. Confident Appointment Coordination: Between routine eye exams, contact lens fittings, and medical eye visits, scheduling in optometry is not always straightforward. 4. EMR, Insurance & Tech Fluency: They should be comfortable using your EMR system, handling insurance verifications, uploading patient intake forms, and navigating platforms for teleconsults. 5. Independent Problem-Solving: A great VA doesn't wait. They troubleshoot and follow through without hand-holding. 6. HIPAA-Savvy & Privacy-First: Your VA needs to respect patient confidentiality and follow HIPAA regulations to the letter.
A VA Matched to Eye Care Workflows: Your virtual assistant is familiar with the ins and outs of optometric operations, whether it's managing pre-exam forms, scheduling vision tests, confirming referrals, or coordinating insurance for LASIK consultations. Trained on 120+ Tools Including AI-Powered Solutions: From sending automated appointment reminders to summarizing clinical notes using AI, your VA is trained to handle modern productivity tools. HIPAA-Compliant and Security-Focused: Every assistant is familiar with HIPAA protocols and uses encrypted, secure systems to manage patient data. Built-In Backup Coverage: Your VA unavailable? No problem. A trained backup steps in immediately. No delays, no disruption, no extra charge. Onboarded in 60 Minutes: You get matched with a vetted, optometry-trained VA and can be up and running in 60 minutes. Month-to-Month Flexibility: Wishup plans are flexible, contract-free, and headache-free.
A trained Optometry Virtual Assistant can efficiently handle day-to-day front desk operations, ensuring patients are cared for from the moment they book an appointment to their follow-up visits. Key tasks include: Appointment scheduling and rescheduling – keeping your calendar organized and minimizing gaps. Confirming daily appointments – reducing no-shows and last-minute cancellations. Managing cancellations and no-shows – promptly filling open slots to maintain revenue flow. Answering patient phone calls and emails – providing timely and professional responses. Following up on missed appointments – ensuring patients stay on track with their eye care. Sending reminders via text or email – boosting attendance rates. Updating patient contact information – keeping records accurate and current. Managing the online appointment calendar – providing patients with easy booking access. Coordinating walk-in patient flow – reducing wait times and improving the in-office experience. Preparing and sending patient intake forms – saving time for both staff and patients.