Scheduling & Coordination
- Intake Scheduling
- Reminder Calls
- Waitlist Fills
- Calendar Sync
- No-show Recoveries
Virtual Assistant for Mental Health Practice
Trained inRingCentralWhippyZocdocRaintree
What Your VA Handles From Day One
Insurance & Billing
- Verification
- CPT Code Filing
- Prior Authorizations
- Denial Appeals
- Copay Tracking
EHR & Session Prep
- EHR-Calendar Merge
- PHQ/GAD/MDQ Prep
- Chart Updates
- Note Filing
- Patient Intake
Patient Communication
- Inbound Call Handling
- Voicemail Management
- Patient Onboarding
- Secure Messaging
- Crisis Routing
Tasks Your Mental Health Practice Shouldn't Need You For
From morning schedule prep to end-of-day billing reconciliation, Wishup virtual assistants for mental health practices handle the work that runs your practice, so your clinical hours stay clinical.
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Step 1
Download the list
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Step 2
Pick what you want to delegate
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Step 3
Start getting your time back
3 Practice Problems a Wishup VA Fixes Before Your First Session
Your Day Starts Before You're Ready
Your EHR and personal calendar never match. Screening scores aren't pulled. Insurance is unconfirmed. Your VA fixes all of it before you log in.
Insurance Verification Has No End
CBT coverage is a different call from EMDR. Prior auths expire mid-treatment. Hold times run two hours. Your VA owns every verification, follow-up, and denial.
Empty Slots You Could Have Filled
Mental health no-show rates run 19-30%. Tiered reminders at 72hrs, 24hrs, and 2hrs catch most. When a slot opens anyway, your VA calls the waitlist the same hour.
What a Wishup Mental Health VA Takes Off Your Plate
Appointment Scheduling
Calendar management with tiered reminders that actually reduce no-shows.
No-Show Recoveries
Reminders at 72hrs, 24hrs, and 2hrs. Same-day waitlist calls when a slot opens.
Insurance Verification
Benefits checked, modality coverage confirmed, prior authorizations tracked before every appointment.
Billing & Claims
EHR Management
Waitlist Coordination
Front Desk Ops
Admin Support for Clinics
Daily Practice Prep
From Burnout to Booked Out
More client hours. More organized records. More peace of mind
Why Mental Health Practitioners Choose Wishup
Best choice
Freelance Platforms
Wishup
Other VA Companies
Onboarding Time & Availability
Up to 3 weeks (waitlist)
60 minutes (always available)
1 to 2 weeks (waitlist)
Healthcare Experience
Generalists, not industry-trained
Trained in medical terms, billing, EMRs
Varies by agent
HIPAA Awareness
❗Not ensured
HIPAA Compliant
❗Not guaranteed
Tool Knowledge
❗Limited
30+ healthcare tools
❗Limited
Business Tools (Apploye, Pipedrive, Hiring Credits, etc.)
❌ No
Free Business Tools (Worth $500)
❌ No
Tools Your VA Knows Before Day 1
Wishup virtual assistants for mental health practices are pre-trained on the EHR platforms, billing tools, and platforms your practice already runs on.
RingCentral
Cover patient calls, voicemails and after-hours routing
Whippy
Run two-way SMS and automated client follow-ups
Zocdoc
Fill cancellations from your waitlist the same day
MDLand
Track quality measures and value-based care reporting
Revspring
Chase patient balances and send billing reminders
athenaOne
Manage patient records and payer workflows end to end
Raintree
Track therapy authorizations and session counts
ClinicSource
Track therapy documentation and payer compliance
Cognito Forms
Collect intake and consent forms without paper
Phone.com
Route patient calls without adding front-desk staff
TherapyNotes
Keep therapy notes, billing and scheduling compliant
AdvancedMD
Run scheduling, charting and claim submissions
What Practice Owners Say
They have been efficient, productive, and always willing to go the extra mile. Since partnering with Wishup, we've experienced a significant improvement in our overall efficiency. Our VA has freed up our time to focus on providing our clients with the best possible care.
Dr. Aleksandra Gajer
Founder - The Gajer Practice
We have found the Wishup VAs to be a key part of our team at Springboard Pediatric Therapy. Utilizing a remote admin workforce has saved us money by making sure all our physical spaces are used for billable services.
Trish O'Brian
Pediatric Occupational Therapist & Owner - Springboard Therapy Practice
Working with Wishup has given our small and rapidly growing business the ability to move faster while simultaneously freeing up many hours a week. As a result, we can now focus on our strategy. The Wishup team will be a significant contributing factor to our future success.
Jason Gorman
Founder and Managing Partner - Jackrabbit LX
I never considered hiring a virtual assistant for my business but Wishup was different, my virtual assistant exceeded expectations! It is more affordable than I thought and the help she provides on a daily basis is incredible!
Lance Rodela
Founder & CEO - Shift Health Inc. (Y Combinator S19)
I have been using the services of Wishup for close to half a year now and I truly feel this is one of the best investments I have made.
Farhad Ahmed
Founder - Confetti Holdings
If a job can be outsourced to a VA we first do that, instead of hiring a full time employee. This gives a unique execution advantage as hiring a VA takes in a few days rather than spending a few months hiring.
Mayank Agarwal
Co-Founder - SendX Inc.
Frequently Asked Questions
They handle everything that runs your practice operationally - scheduling, insurance verification, EHR management, billing, no-show recovery, and patient communication. Your clinical hours stay clinical.
Yes! Specialized therapy VAs are trained in mental health terminology, common therapy modalities like CBT, DBT, and EMDR, crisis intervention protocols, mental health billing codes and insurance processes, HIPAA compliance specific to mental health. They understand the sensitive nature of mental health work.
Yes. Whether a patient's plan covers CBT is a different verification from EMDR or group DBT. Your VA knows the right questions for each and stays on hold until they get answers.
Software flags problems. A VA resolves them. Denied claim - VA appeals it. No-show - VA calls the waitlist. The difference is judgment applied by a real person. It's a human in the loop.
SimplePractice, TherapyNotes, TheraNest, ICANotes, Kareo, DrChrono, Athena, and more. They arrive knowing the platform. You brief them on your workflow, not the software.
To maintain utmost confidentiality, we ask our virtual healthcare assistants to sign NDAs before they start working for you.
Part-time from $1,299/month. Full-time from $1,999/month. No payroll, no HR overhead.
Fast swap. Your account manager handles it. Your practice doesn't miss a day.
Yes. The core administrative workflows (scheduling, billing, and records) are similar across therapy specialties. A VA trained in HIPAA compliance can support counselors, psychologists or physical therapists alike. Of course, they won’t provide clinical input, but they can learn any specialized software you use. Wishup has assistants experienced with mental health EHRs or PT clinics. So whether you run a counseling center or a rehab clinic, a VA can adapt to your niche’s processes.
Yes. Your Wishup VA can set up automated appointment reminders, intake form triggers, billing follow-up sequences, waitlist notifications and more.